Privacy Policy

Effective Date: 4 December 2024

Last Updated: 4 December 2024

1. Introduction

Welcome to SENResource by MycoBloom (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring your personal data is handled safely, transparently, and in compliance with:

• UK GDPR
• Data Protection Act 2018
• ICO (Information Commissioner's Office) guidance

This Privacy Policy explains how we collect, use, store, and share your information when you use senresource.com.

By using our web app, you agree to this policy.

2. Information We Collect

2.1 Personal Data You Provide

• Email Address
  • Collected when you create an account (via Auth0).
  • Collected when using the “Contact Us” form.
  • Collected when subscribing to our newsletter.
• Shipping Address
  • Only collected if you choose to save it.
  • Can be removed upon request through our contact form.
• Contact Messages
  • Stored when you send enquiries through our contact or support forms.
• Orders
  • Stored in our secure database along with your email and shipping address (if provided).

2.2 Automatically Collected Data

Our site may automatically collect:

• IP address
• Device and browser type
• Approximate location (non-precise)
• Pages visited and time on page
• Cookie consent preferences

These are used for analytics, site operation, and advertising optimisation.

2.3 Children's Data

This web app is not designed for users under 13, and we do not knowingly collect data from children.

3. Cookies & Tracking Technologies

We use cookies to enable essential site functionality, performance metrics, and (when enabled) advertising services.

4. How We Use Your Information

• Create and manage user accounts
• Authenticate users through Auth0
• Respond to enquiries and provide support
• Manage orders and subscriptions
• Improve site performance and functionality
• Maintain security and comply with legal obligations

We do not sell personal data under any circumstances.

5. Our Legal Bases for Processing (UK GDPR)

• Contract – providing account access and services you request
• Consent – cookies, newsletter sign-ups, optional data fields
• Legitimate Interests – analytics, site improvement, security
• Legal Obligation – recordkeeping for tax or regulatory compliance

6. How We Store and Protect Your Data

6.1 Storage Providers

Your data may be stored using:

• Auth0 (authentication) – GDPR compliant
• Backblaze (image storage) – GDPR compliant
• Our secure UK/EU databases (contact forms, orders, emails)

We use secure connections, encryption, and industry-standard safeguards.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide the service
• Meet legal requirements
• Resolve disputes

You may request data deletion at any time.

8. Sharing Your Data

We only share data with trusted third-party providers necessary to operate our service:

8.1 Essential Providers

• Auth0 (authentication)
• Backblaze (file storage)
• Email/newsletter services
• Payment providers (if used)

All providers comply with GDPR for data transferred or processed.

9. Your Rights (UK GDPR)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“Right to be forgotten”)
• Restrict or object to processing
• Request a copy of your data
• Withdraw consent (for cookies or marketing)

To exercise any rights, please contact us:

✉ charlotte.senresource@gmail.com

10. International Data Transfers

Some third-party providers may operate outside the UK or EU. Any transfer of your personal data will:

• Use approved adequacy regulations, or
• Use Standard Contractual Clauses (SCCs), ensuring protection equivalent to UK GDPR

11. Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact us:

SENResource by MycoBloom
✉ Email: charlotte.senresource@gmail.com
🌐 Website: https://senresource.com

A contact form is also available in the website footer.

12. Updates to This Privacy Policy

We may update this Privacy Policy occasionally. If changes are significant, we will notify users via email or a notice on the website.